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IT Application Analyst

Intervention

IT

Reporting To

Project Head

Position

IT Application Analyst

Reportees

Yes

Level

Senior Coordinator/Assistant Manager

About Kotak Education Foundation

It has been a rewarding sixteen years since we embarked on our mission to equip economically disadvantaged children and youth with education and foundational skills, galvanising them towards a better future. Our ‘Inch Wide Mile Deep’ approach, home-grown projects focussed on quality education for the low-income segment have been instrumental in shaping the success of our projects across India. KEF’s approach is primarily three-pronged–

  1. holistic interventions with children and educators in school,
  2. equitable scholarships for higher studies, and
  3. vocational education and skills training for livelihood.

Strengthening school leadership and teacher capacity building, creating a digital ecosystem and learning environment in schools, equipping middle school students with confidence and skills of communicative English, upskilling teachers to provide Foundational Literacy & Numeracy skills, and supporting districts in building and running Model Schools – these are key interventions run by KEF. KEF launched the Kotak Kanya Scholarship in 2021 to offer financial and academic support to meritorious girl students in pursuit of higher education from all over India. Kotak Junior Scholarship supports meritorious students from the Mumbai Metropolitan Region in pursuing 11th and 12th standards. KEF’s Vocational Education & Livelihood Project upskills unemployed youth from economically weaker sections of society and coaches them in domain know-how, the basics of IT and spoken English, life skills and personality development. It ensures placements for all eligible participants so they can stride with confidence into any professional sphere.

KEF is now at the cusp of change as it prepares for the next chapter in its journey toward empowering the youth with quality education and livelihood. Armed with its vast experience and expertise, the organisation now aims to scale its depth as well as the breadth of its reach. KEF’s philosophy is evolving from ‘school as a unit’ to working toward district/state-level education transformation. As KEF expands its ambit, it will help drive systemic reform and state education transformation to create long-term Impact at Scale.

Kotak Education Foundation is the primary implementing agency for the CSR initiatives of Kotak Mahindra Group in Education. Kotak Karma is the Corporate Social Responsibility (CSR) identity of Kotak Mahindra Group Companies.

Roles & Responsibilities:

Overall Role

  • Application Development Management: Gather requirements from internal teams, analyze business needs, and liaise with outsourced vendors for development, ensuring feasibility, cost-effectiveness, and proper implementation of change requests (CRs).
  • Application Maintenance & Performance Monitoring: Oversee outsourced application maintenance, ensuring all applications function optimally, coordinating updates, patches, and resolving any performance issues.
  • Application Operations & User Support: Manage support tickets related to applications, engage with users to understand issues, troubleshoot problems, and coordinate with vendors for resolution while ensuring minimal disruptions.
  • User Role & Access Management: Design, implement, and review role-based access control (RBAC) policies across Moodle LMS, and Analytics systems. Ensure segregation of duties, approval workflows for access provisioning, periodic access audits, and compliance with security policies.
  • Data Management & Integration Oversight: Oversee data flow and integration between Moodle LMS, and Analytics platforms. Ensure data integrity, timely synchronization, and alignment with organizational reporting and decision-making needs.
  • Backup & Disaster Recovery Management: Ensure regular backups of applications, validate restore procedures, and define Recovery Point Objective (RPO) & Recovery Time Objective (RTO) to align with business needs.
  • Business Continuity Planning (BCP) for Applications: Develop and implement BCP strategies for
    applications, ensuring minimal downtime during disruptions, system failures, or cyber incidents.
  • Vendor & Cost Management: Evaluate vendor proposals, monitor service delivery, negotiate costs, and ensure the applications meet agreed service levels and business requirements.
  • Compliance & Documentation: Ensure application compliance with security and operational policies, maintain proper documentation for system changes, user manuals, and troubleshooting guides.
  • Training & Adoption Support: Facilitate onboarding, training sessions, and workshops for end-users to ensure effective use of Moodle LMS, and Analytics tools.
     

 

Candidates Specifications:

Educational Qualification: 

  • B.Tech/BE in IT/Computer Science with 5+ years of experience in

Years of Experience: 

  • 5-6 years of experience in IT application development and operations

Technical Skills: 

  • Application development coordination, support ticket handling, and vendor management
  • System performance monitoring, patch management, backup, and disaster recovery planning
  • Role-based access control (RBAC), access provisioning, and IT security compliance
  • Data integration oversight across ERP, LMS, HRMS and Analytics platforms with focus on data integrity
  • Documentation, user training, SLA tracking, and support for application adoption and compliance

Attributes:

  • Strategic thinking
  • Problem-solving and time management skills
  • Critical thinker
  • Solution oriented
  • Strong ethical standards and high level of integrity

Job Specifications:

Nature of Job: Full-time 

Location: HO, Mumbai 

Hours of Work: 6 days, 8 hours; 2 Saturdays off every month in addition to the regular weekly off on Sundays

Benefits:

  • Leave benefits from the date of joining
  • Coverage under Health Medical Insurance for self & family from date of joining
  • Life Cover from date of joining

Date of Creation

Date of Review

Date of Approval

Approver

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Disclaimer*

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. KEF reserves the right to amend and change responsibilities to meet intervention and organizational needs as necessary.